Mercedes-Benz Roadside Assistance

Anytime. Anywhere.

Whether it's replacing a flat tire, delivering a jump start, or providing fuel should you accidentally run out, Roadside Assistance can provide help when you need it most, 24 hours a day, 7 days a week.

Now there's an even easier, more convenient way to get the service you need when you're on the move. With the complimentary Mercedes Me App, you can quickly contact Roadside Assistance to alert them of any issue you're having. Plus, it's GPS-enabled to identify your location, and has a tracker to let you know when help with arrive.

With the free app, getting help when you're on the road is fast, simple and more convenient than ever.

Peace of mind, at the touch of a button.


To get your complimentary Mercedes Me Mobile App, choose from one of the links below.


We're here for you when you need it most



Benefits
  

A friendly voice. A helping hand.

 

   

 

Services
   

Vehicle Towing

If you're involved in an accident or have a mechanical issue, Roadside Assistance will arrange for towing to the nearest Mercedes-Benz dealer at no charge, and if your vehicle has sustained damage, a Mercedes-Benz Certified Collision Center can get right to work.*

   

 

  

Trip Interruption

Trip Interruption keeps you ready for the unexpected. A Mercedes-Benz dealer will reimburse you up to $300 per night2 for lodging, food and related travel expenses if your vehicle breaks down under these conditions:
•You're more than 100 miles from home
•Your vehicle is inoperable and covered via warranty
•Your vehicle must remain overnight for repairs

 

   

 

  

On-Site Technicians


If your Mercedes-Benz requires more than the complimentary services offered, a qualified technician will perform on-site service or arrange for service nearby. Often, special tools, parts and diagnostic equipment are required, but a Mercedes-Benz specialist will make sure you receive the help you need.  

 

  

Eligibility & Restrictions

Any vehicle with a Mercedes-Benz Warranty (New Vehicle Limited Warranty, Extended Limited Warranty or Certified Pre-Owned Warranty) is eligible for complimentary Roadside Assistance. If you're still wondering if you're covered and what services are available, view our complete statement of eligibility and restrictions.

Learn More
 

    

 

  

Getting Help

If you find yourself needing immediate assistance, there are a few ways to request it. You can call 1-800-367-6372 to speak with a representative, you can press the wrench or me-button in your vehicle, or you can press the Roadside Assistance button in the Mercedes me app. Whichever way you reach us, we'll always be ready to help.

Learn More

   

 


Rescue Assist

Something this simple can help save lives.

Introducing Rescue AssistSM- the first-ever use of QR codes to help passengers and first responders stay safe.

It can be a dangerous situation when, at the scene of an accident, first responders don't have a vehicle's structural information readily available. With Rescue AssistSM, that's no longer an issue. They can scan a QR code in a Mercedes-Benz vehicle to quickly see where batteries, airbags and other structural elements are located to safely perform the rescue.

  • As of November 1, 2013, QR codes are installed in all Mercedes-Benz vehicles during production.
  • Mercedes-Benz vehicles model years 1990 and newer can be retrofitted with the QR codes at any local dealership.

*In certain situations, additional charges may apply. Please see Service Restrictions for full details.

2

All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.